Refund Policy

REFUND POLICY

Satisfaction Guarantee

We hope that you will be delighted with all the goods you receive. However, if for any reason you are dissatisfied, simply contact us to arrange to return the items in an unused and re-saleable condition within 14 (Fourteen) working days after receipt for a full refund, no questions asked. Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery. This does not affect your consumer rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you and will pay for the cost of returning the item.

To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details.

If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on +27 11 880 8259.